Refund Policy

We regret to inform you that, in accordance with industry norms for customised printing services, we do not accept returns for custom products. As each custom item is crafted to reflect your individual choices and specifications, we are unable to resell or restock these items for general use.

Despite our strict policy on custom product returns, we are fully committed to your contentment with your purchase. If you encounter any issues, defects, or discrepancies with your order, we encourage you to promptly communicate with us within 30 days of receiving your custom product by sending an email to hello@vivamagentaproject.co.uk.