Frequently Asked Questions


What are your minimum order quantities?

Our commitment to inclusivity and flexibility means that we maintain low minimum order quantities, ensuring that our branded packaging solutions are within reach for businesses of all sizes. Minimum order quantities vary depending on the specific product and can be conveniently located on our dedicated product pages.

How does it work?

1. Choose Your Product: Browse our catalogue to find your perfect sustainable packaging solution.
2. Customize It: Choose shape, size, quantity and send your design.
3. Approve: We'll send a final design proof for you to approve before we print.
4. Relax: With short lead times, your custom order will arrive directly at your doorstep before you know it.

What makes Viva Magenta Project products eco-friendly?

All of our products are Forest Stewardship Council (FSC) certified.
The FSC label is the world’s most trusted mark for sustainable forestry. Sadly, paper packaging can be a product of deforestation or poor forestry practices. But FSC-certified packaging benefits forests and the people and wildlife who depend on them.

Are there any hidden costs?

Our pricing is fully transparent and includes printing and shipping costs (eg. VAT).

What happens if I change my mind?

While we're confident you'll love your order, if you have a change of heart, you can request order modifications during the brief window between order placement and artwork approval. Please note that we cannot process refunds once artwork is approved, as production and printing will be underway. Our fully transparent pricing includes printing and shipping costs (eg. VAT).

The Design Process

What file format should I use for my design?

When placing an order, kindly upload your design template in AI or PDF format.

Do I receive a design proof before production?

Yes, we provide a PDF proof for your approval before printing your order.

Pricing & Ordering

What factors affect pricing?

Several factors influence pricing:

  • Product size
  • Quantity (higher quantities offer unit cost savings)
  • Materials
  • Print options (number of colours, coverage)

You can find transparent pricing details on each product page.

Can I order quantities larger than shown on the product pages?

Certainly! If you require larger quantities, please get in touch with us at, and our experienced packaging team will assist you in finding the most cost-effective solution.

Is VAT included in the pricing?

Prices displayed on our product pages includes VAT.

Which payment methods do you accept?

We accept all major credit and debit card providers for your convenience.

How will I be notified of order completion?

Upon order completion, you'll receive a confirmation email with all your order details and a payment receipt.

Do you offer delayed payment options?

Unfortunately, we do not offer delayed payment methods; all
products must be paid for at the time of order.

Delivery & Refunds

How can I track my order's arrival date?

Your products will be delivered to your address in 15 business days once you approve the artwork. Please note that these dates are estimates, and we strive to deliver your products as promptly as possible.

Can I return my products if I'm unsatisfied?

If your items are damaged or incorrectly printed, please get in touch with us directly at, and we will address your concerns promptly.

Customer Service

How can I reach the Viva Magenta Project team?

You can contact us through various channels:

  • Contact us form
  • Email:
What is your response time for inquiries?

We aim to respond to all queries within 24 hours, providing you
with timely assistance and support.