Frequently Asked Questions

Our commitment to inclusivity and flexibility means that we maintain low minimum order quantities, ensuring that our branded packaging solutions are within reach for businesses of all sizes. Minimum order quantities vary depending on the specific product and can be conveniently located on our dedicated product pages.

1. Choose Your Product: Browse our catalogue to find your perfect sustainable packaging solution.
2. Customize It: Choose shape, size, quantity and send your design.
3. Approve: We'll send a final design proof for you to approve before we print.
4. Relax: With short lead times, your custom order will arrive directly at your doorstep before you know it.

All of our products are Forest Stewardship Council (FSC) certified.
The FSC label is the world’s most trusted mark for sustainable forestry. Sadly, paper packaging can be a product of deforestation or poor forestry practices. But FSC-certified packaging benefits forests and the people and wildlife who depend on them.

Our pricing is fully transparent and includes printing and shipping costs (eg. VAT).

While we're confident you'll love your order, if you have a change of heart, you can request order modifications during the brief window between order placement and artwork approval. Please note that we cannot process refunds once artwork is approved, as production and printing will be underway. Our fully transparent pricing includes printing and shipping costs (eg. VAT).

When placing an order, kindly upload your design template in AI or PDF format.

Yes, we provide a PDF proof for your approval before printing your order.

Several factors influence pricing:

• Product size
• Quantity (higher quantities offer unit cost savings)
• Materials
• Print options (number of colours, coverage)

You can find transparent pricing details on each product page.

Certainly! If you require larger quantities, please get in touch with us at hello@vivamagentaproject.co.uk, and our experienced packaging team will assist you in finding the most cost-effective solution.

Prices displayed on our product pages includes VAT.

We accept all major credit and debit card providers for your convenience.

Upon order completion, you'll receive a confirmation email with all your order details and a payment receipt.

Unfortunately, we do not offer delayed payment methods; all
products must be paid for at the time of order.

Your products will be delivered to your address in 15 business days once you approve the artwork. Please note that these dates are estimates, and we strive to deliver your products as promptly as possible.

If your items are damaged or incorrectly printed, please get in touch with us directly at hello@vivamagentaproject.co.uk, and we will address your concerns promptly.

You can contact us through various channels:

• Contact us form
• Email: hello@vivamagentaproject.co.uk

We aim to respond to all queries within 24 hours, providing you
with timely assistance and support.